Insurance and loss adjusting

Describe the damage out loud. Verba drafts your assessment notes.

At the scene, just talk and take photos. Verba organizes the circumstances reported, the damage observed and the documents to obtain into a draft report you can work from.

Coming soon to the App Store All features

3 free summaries · No subscription with your own key · On-device transcription

Verba on iPhone: a conversation with its audio player and summary.

Verba on Apple Watch: a recording in progress, with the button to mark a moment.

In the field, today

Back-to-back inspections

Several claims a day, and by evening the notes all start to look alike.

Photos and findings apart

The meter photo on one side, the description of the leak on the other, to be matched by hand.

Statements to write up

The timeline the policyholder gives matters. Paraphrasing it from memory risks getting it wrong.

With Verba

On site, you talk. Back at the desk, the outline is ready.

Dictate the damage

Describe the damage room by room, measurements included: Verba transcribes on the device.

Photos attached to the visit

Take photos in Verba or import them; the ones taken during the recording are suggested to you.

Text recognized in photos

Rating plate, serial number, invoice: Verba recognizes the text visible in your photos.

A clear timeline

With one instruction, the summary separates the circumstances reported from the damage observed, in order of events.

Marked moments ★

Double Tap on the Watch marks a key statement from the policyholder or damage to look at again.

Policyholder data protected

No account, on-device transcription, sync through your own iCloud, and your firm’s server if you prefer.

Sample summary

What you get when you walk out.

A made-up example: names, places and figures are fictional. The real content depends on what’s said in your meeting and on your instructions.

Example

Water damage, detached house

Thursday · 50 min · On site

Context

Visit to Ms Petit, the policyholder, after a reported leak in the upstairs bathroom pipework.

Circumstances reported

Sunday evening: the policyholder noticed stains on the living room ceiling.
Monday morning: water shut off, plumber called.
Tuesday: pipe repaired by the plumber.

Damage observed

Living room: ceiling stained over about 2 m², paint blistering.
Living room: floorboards swollen along the north wall.
Bathroom: tiles removed around the repair.

Photos and documents

11 photos attached; plumber’s invoice photographed, text recognized.
To obtain: repair quotes for the ceiling and floor.

Tasks

Request quotes from the policyholder · you · today
Write the assessment report · you · once quotes arrive

Your format, in one instruction

One instruction, and every summary follows your template.

Copy this text, then paste it into Verba, in Settings › Custom Instructions.

Write draft loss assessment notes: date and place of the visit, people present and their role, circumstances and timeline as reported (attributed to whoever reported them), damage observed room by room with any measurements or quantities mentioned, photos taken, documents provided or to obtain, points to check, next steps with owner and due date. Always separate what was observed from what was reported, and never estimate an amount that wasn’t mentioned.

Privacy and legal

Verba is a note-taking aid. The official assessment report remains the adjuster’s, who checks every element and is responsible for it. Summaries are written by an AI model and can contain mistakes.

Tell the policyholder and anyone present before recording, and get their agreement. Recording laws vary, and many places require everyone’s consent.

Policyholder data is personal data (covered by the GDPR in Europe): keep recordings only as long as needed, with automatic deletion after 7, 30 or 90 days or 1 year. For the summary, your own API key or your firm’s OpenAI-compatible server keeps everything away from Verba.

Frequently asked questions

Can I send the draft report as is?

No. It’s a draft written by an AI model, to be checked and completed. The assessment report remains your document, prepared according to your methods and your principal’s.

Does Verba integrate with our claims system?

No, there’s no integration. You can copy or share the summary, transcript and audio, and add the photos to your usual tool.

Do I need a connection on site?

Recording works without a connection, and so does on-device transcription once the language is available on the device (it may need a download the first time). Writing the summary needs a connection, to reach the model you chose.

Can I record a call with a policyholder?

Not on iPhone: Apple doesn’t let any app record phone calls. For a remote assessment by video, use Verba on Mac. Always tell the other person.

Do my recordings leave my phone?

The audio stays on your devices and in your iCloud, and transcription happens on the device by default. To write the summary, the transcript text is sent to the model you chose: Mistral, a European model, by default, through the Verba API and OpenRouter, and Verba doesn’t store it. With your own key or your firm’s server, it doesn’t go through Verba.

All questions in Support

Words fly away. Verba keeps them.

Coming soon to the App Store, for iPhone, iPad, Apple Watch and Mac.

Coming soon to the App Store